This is why I would never EVER r*comm*nd New Zenler
I don't even want SEO to pick up the word "r*comm*nd" alongside their name
Perhaps I was spoiled. I started with Kajabi, which is kind of the Queen of platforms. When I took over an existing business in 2025 they were already on NZ, and so I stuck with it. I checked the support docs and the pricing pages carefully as well as watching support videos. I knew there would be limitations. Sadly, I assumed everything I was reading was true. Ah, Byrne, when will you learn…
Here are just some of the issues we’ve had since December 2025.
Untruths on their sales page about limits
“Unlimited people” does not, in fact, mean unlimited people. I’ve now been waiting 12 days for Support to make a change so new people can register as Leads and Students on any of my three sites. It’s costing me money every day. “Unlimited people” is a complete lie. I would complain - except there’s no one to complain to except the same team already sh*tting on my business.
Untruths in their support docs about subscriptions & memberships
They say the have set up reminders for recurring subscriptions to comply with international laws. They have not. There’s actually no way to automate this after the first renewal. Have to do it manually.
Email limits have to be begged for. Otherwise you only get 10k emails a month.
Their sales page says you get 100k emails a month on the Pro plan. But only if you first email the Support team and spend a few days pointing out which plan you’re on.
Images deleted from the media storage. Unexplained how this happened.
I’ve still got images not showing up - including the images the platform provides for bullet points. They say they didn’t delete them and there the investigation ends. I didn’t delete my own images either. I guess I’ll never know but it hardly inspires confidence.
Hard to answer questions go unanswered by Support email
There’s no complaint process. You email Support and they choose whether to answer.
Zoom settings don’t work.
They have a built in zoom. Great saving! you might think. Except the settings are weird so don’t expect a recording to show the slides the speaker shared. It only records the faces. So odd. And you can’t edit system emails so they’ll continue to send out janky zoom links you don’t want to be shared.
Only the most basic email analytics.
Opens, CTR, unsubscribes. No detail on what was clicked. No way to link automations to behaviour.
Automations can’t be linked to most actions.
Only buying something or registering for something.
Support is based in GMT timezones.
Expect to wait 12 hours for a response if you’re US west coast like me. That means when you need to go back and forth it takes days. Their live support hour each week is at 8am on a Thursday which is not super convenient.
The Facebook Group only posts approved posts, and nothing gets approved unless it’s 100% non-critical.
No way to ask others how they deal with an issue. Zero community.
Unlimited people does not mean you can import all your previous users. It means a maximum of 25000 imported users over three website.
Don’t go to NZ if you have an existing user base larger than that and expect to use the Pro plan. The limit isn’t mentioned anywhere but it’s there. Support will eventually explain it to you over a period of days and be unable to send you links to any reference to the limit in the Support docs.
If you try to import your existing membership, there’s no way to enter their start dates. You’ll have to put them all on manual renews for the first year then once they pay on the NZ system you can automate the renewal for the first year only. Then you’re back to manual. (see point 2)
The Support team does not know how to make favicons work on their own sites. Took a few days of back and forths about that. Their first instructions didn’t work. I don’t know why this kind of basic info isn’t int he support docs.
You cannot edit system emails. This causes all sorts of individual issues. One example: The password reset email gives their user type (there are about 6 user types, for use on the backend) but you can’t edit the terminology. I keep being asked why an individual is listed as a “student” when in fact they are VP of this and that etc. If I could take out this one line it would save me a lot of support debt. Just one example.
Affiliate payments are only on Courses. Not Lives. But this does include memberships. It just doesn’t make any sense. I’ve given up trying to understand it.
I’ll keep updating this list as I continue to encounter problems al most daily even after 5 months of using the platform.
Originally published April 16, 2026.